Terms and Conditions

Terms and Conditions of Entry

Dubai Crocodile Park places great importance on the safety of its guests and endeavors to
ensure that the high standards set by us are complied with by all persons visiting Dubai
Crocodile Park (as defined below).

Entry will only be allowed to Dubai Crocodile Park for those guests who are willing to comply
with these terms and conditions of entry (Entry Conditions).

Please assist Dubai Crocodile Park in ensuring the park facilities remain a safe place in
which to enjoy fun and exciting experiences.

Entry Conditions:

All persons entering Dubai Crocodile Park are admitted subject to the following Entry
Conditions. Any person who does not comply with these Entry Conditions may be removed from
the premises by Dubai Crocodile Park personnel, security or police officers, without any
right to a refund. This is without prejudice to any claim that Dubai Crocodile Park may have
against such a person or persons arising out of their actions. Whilst inside Dubai Crocodile
Park, all guests must comply with any reasonable instructions given to them by Dubai
Crocodile Park Team.

  • By entering Dubai Crocodile Park, all persons acknowledge that they are under a duty to
    take reasonable steps to ensure their own safety and that of any person accompanying
    them, taking into account personal medical conditions.
  • Dubai Crocodile Park, acting reasonably at all times, reserves the right, in its
    absolute discretion, to refuse admission, ban from entry to Dubai Crocodile Park, or
    remove from Dubai Crocodile Park without right to refund any person who:
  1. Climbs or stands upon fences, barriers, walls, safety fences, exhibits or any
    other buildings at Dubai Crocodile Park facilities.
  2. Has displayed any sign or visible representation of any kind which is, or could
    be reasonably judged to be, threatening, abusive or insulting.
  3. Attempting to gain admission to Dubai Crocodile Park without seeking Dubai
    Crocodile Park management approval or has been found inside without a valid
    Ticket.
  4. Has purchased or obtained any tickets or discount vouchers from any unauthorized
    source.
  • For the avoidance of any doubt, pre-booked tickets are non-refundable in the
    event that admission is refused or relinquished for any reason referred to
    above.
  1. All persons entering Dubai Crocodile Park must pay for admission and/or hold a
    valid Ticket which has been obtained from Dubai Crocodile Park, the official
    website or an authorized third party.
  • Kids below 3 years old get free access to Dubai Crocodile Park when accompanied
    by an adult holding a valid ticket.
  • No children under the age of 12 will be admitted to Dubai Crocodile Park unless
    they are accompanied by an adult aged 16 years or over and such child or
    children whilst on site must remain under the control or supervision of an adult
    at all times. Dubai Crocodile Park reserves the right, at its absolute
    discretion to change the age restrictions referred to in this condition, if any
    particular circumstances so require in the interests of safety and security.
  • If same day re-entry into Dubai Crocodile Park is requested, the appropriate
    identifier obtained before exiting Dubai Crocodile Park, must be shown at the
    time of re-entry to regain access. 
  • All Tickets are non-refundable and non-transferable, not for resale and will
    become automatically void on any transfer for value.
  • Tickets will only be exchanged or refunded if Dubai Crocodile Park Management in
    its absolute discretion chooses to do so.
  • Tickets purchased are only valid on the date printed on the Ticket. Please check
    Dubai Crocodile Park operating calendar for opening dates and times.
  • Dubai Crocodile Park is a private property. The sale of tickets/vouchers by
    anyone other than Dubai Crocodile Park and its authorized distributors is
    strictly prohibited. Only persons authorized by Dubai Crocodile Park are
    permitted to sell or offer for sale any items to guests within the grounds.
  • To prevent offensive weapons or dangerous articles from being taken into Dubai
    Crocodile Park, guests are admitted subject to the condition that, if requested
    to do so, they will allow themselves and/or their belongings to be searched. For
    the avoidance of doubt, it is prohibited to bring into The Dubai Crocodile Park
    any of the following:
  1. Weapons of any kind (including ceremonial weapons)
  2. Explosives including fireworks, pyrotechnics or smoke bombs
  3. Alcoholic beverages
  4. Illegal Drugs / Narcotics
  5. Clothing with offensive language or content
  6. Clothing that represents someone as emergency personnel
  7. Glass bottles 
  8. Animals of any description
  9. Two Way Radios
  10. Skateboards. Scooters, Hover boards, Inline skates or Shoes with
    built-in wheels
  11. Bicycles or transport devices (with the exception of Mobility Scooters,
    wheelchairs, and strollers)
  12. Folding chairs
  13. Laser pens/lights
  14. Outside food and beverages
  15. Any other items which Dubai Crocodile Park believe may cause injury or
    present a safety hazard.
  • The throwing of any article which could cause injury or affect the
    enjoyment of other guests is strictly prohibited.
  • Adherence with the Health & Safety signage posted around the
    premises will insure your wellbeing.
  • Tampering with fire alarm system and/or any life support system is not
    allowed and will result in fines and penalties.
  • Any person found to be in possession of an article deemed to be
    offensive or dangerous will be immediately escorted from the premises
    without the right to refund and Dubai Crocodile Park reserves the right
    to make reports to the relevant authorities which may lead to
    prosecution.
  • The consumption of intoxicating liquor is not permitted within Dubai
    Crocodile Park. Accordingly, intoxicating liquor may not be taken into
    the premises and any persons found possessing alcohol, or who appear to
    be under the influence of alcohol will be refused admission or escorted
    from the premises without right to refund.
  • The use of illegal substances is strictly prohibited and any persons
    found possessing, using or who appear to be under the influence of
    illegal substances will be refused admission or escorted from the
    premises without right to refund. Dubai Crocodile Park also reserves the
    right to refer such cases to the Dubai Police or other relevant
    authority.
  • Guests must be dressed appropriately at all times whilst at Dubai
    Crocodile Park – this includes wearing a top and shoes. If guests are
    wearing clothing that is indecent or likely to cause offence in any way,
    they will not be permitted entry.
  • The only transport devices which are permitted within Dubai Crocodile
    Park are wheelchairs, baby strollers and mobility scooters.
  • Unnecessary noise (such as that from the use of radio sets and other
    electrical equipment), or any behavior likely to cause annoyance to
    other guests or confusion of any kind is not permitted in any part of
    Dubai Crocodile Park.
    Guests are permitted to take photographs and
    recordings within certain areas of the park, provided that these are
    solely for private use and are not sold or used for any commercial or
    public purpose. Commercial and or Public Recordings must receive, and be
    able to produce, written authority from Dubai Crocodile Park Management.
  • CCTV cameras are used to secure the facility. However, Dubai Crocodile
    Park does not make any representation as to the extent of coverage
    provided by the cameras except to state that the installation has been
    independently certified as compliant to local codes by an authorized
    consultant to Dubai Police.
  • Pets or animals of any nature are expressly prohibited in Dubai
    Crocodile Park.
  • Smoking (including of e-cigarettes) is strictly prohibited inside and in
    premises owned and/or operated by Dubai Crocodile Park.
  • All items, belongings and other property brought onto the premises by
    guests shall be at such guest’s own risk and Dubai Crocodile Park
    accepts no liability for the loss or damage to such property.
  • Dubai Crocodile reserves the right to vary the entry terms and
    conditions.

Return Policy for Online Tickets

At Dubai Crocodile Park, we are committed to providing an exceptional visitor experience.
However, we understand that circumstances might arise that require ticket refunds. Please
review our refund policy below for online ticket purchases:

  • Refunds are eligible for online tickets that have been purchased directly through our
    official website www.dubaicrocodilepark.com
  • Refund requests must be submitted within 48 hours prior to the tickets’ expiry date.
     
  • To request a refund, please contact our Guest Service team via email [email protected] or phone
    042663700, providing the order details and reason for the refund.
  • Refunds will not be provided for tickets that have been used or partially used.
  • Refunds will be processed within 7-10 business days from the date of the refund request
    approval.